Select “Tools” and then “Audio Device Settings”.Įnsure your Skype for the Business device is selected as the device to use for audio calls.Ĭheck your Skype for Business device volume:Ĭheck and test the volume settings for your Skype for the Business device (speaker, microphone, and ringer) by adjusting the appropriate slider buttons and pressing the green arrow to test your settings. Select the “down arrow” to the right of the configuration /setup wheel. Start your Skype for the Business client if necessary. Have a great day Thanks for your response and time.Īs you mentioned the issue still persists after trying out the steps. This is done by the Control Panel command ‘sound’-> ‘recording’ tab -> select 'Conexant ISST Audio microphone' and click on ‘properties’ ->on the ‘microphone’ pane select the ‘enhancements’ tab -> click the check box ‘disable all sound effects’ then click ‘OK’ on all of the panels back up to the sound panel. Turn off sound effects for the Conexant ISST Audio microphone.
If the Restart option isn’t available, just try stopping and starting the service manually. When Services window opens, locate Windows Audio service, right click it and choose Restart from the menu. Press Windows Key + R and enter services.msc. If your speakers and microphone passed the test, it means that they are properly configured and working in Skype. If you want, you can test both microphone and speakers from Skype. Kudos to you for trying out the steps before reaching out to us.īe sure that Microphone and Speakers are properly set. I understand that you have audio issues using skype on your PC.ĭid you make any software or hardware changes to your PC? None of the items above have fully corrected the issue and it appears to be a specific issue with the Conexant ISST Audio drivers used by HP. Full removal of all sound drivers - restart - allow Microsoft to reinstall drivers.Revert sound drivers for C onexant ISST Audio to 9.0.100.63 - this allows for the user to be able to recieve Skype calls but not be able to make Skype calls.Update to latest sound drivers Conexant ISST Audio 9.0.100.99 - this causes both microphone and speakers to not function at all.Full removal of all Office products and reinstall of Office 2016.Here are the steps that I've tried to correct the issue: However, they can have a contact call them and their microphone and speakers will function normally. The microphone not working is the most common issue.
The issue is that when they Skype call out to a contact their mic and speakers or just microphone will not work. I have several users that are experiencing audio issues when trying to use Skype for Business 2016.
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